Is Monday.com HIPAA Compliant? Only on Enterprise
TLDR
Monday.com is HIPAA compliant only on its Enterprise tier, which requires a custom quote and typically runs $25–$50 per user per month. No lower tier (Free, Basic, Standard, Pro) includes a Business Associate Agreement. For small clinics, this means paying enterprise prices for a general-purpose tool that wasn't designed with PHI in mind.
The Short Answer
Monday.com is HIPAA compliant only on its Enterprise tier. There is no self-serve upgrade — you go through their sales team, negotiate a contract, and get a custom quote. Pricing estimates land between $25 and $50 per user per month depending on user count and contract length.
Free, Basic, Standard, and Pro plans offer no Business Associate Agreement. Using any of them for tasks that touch protected health information is a HIPAA violation.
What Monday.com Requires for HIPAA Compliance
Monday.com Enterprise runs on negotiated pricing, annual commitments, and a dedicated account manager. Large hospital systems have procurement teams for that kind of process. Most small clinics handle it with an office manager who already has a full plate.
Once you are on Enterprise with HIPAA controls enabled, Monday.com will sign a BAA. Using Monday.com with PHI before that agreement is signed means you are out of compliance — no matter what security settings you have configured.
What This Means for Small Practices
A 15-person clinic at $35/user/month pays $525/month for task management. Monday.com was built for general business project management; HIPAA compliance is an add-on. You still need to train staff and enforce policies to keep PHI out of places it should not be. The enterprise price does not solve that problem.
Feature Restrictions in HIPAA Mode
Monday.com disables document previews in HIPAA mode. Files attached to tasks must be downloaded before viewing — you cannot preview a PDF or image in the browser. Practices that track referral documents will notice this quickly.
Integrations that send data to external services may also be restricted. Slack notifications, email automations, and third-party app connections could be unavailable or require additional review. Monday.com’s published documentation on which features are restricted is incomplete. Get the full list in writing from their sales team before you sign.
Who Should Use Monday.com
Monday.com Enterprise makes sense for healthcare organizations already running Monday.com across many teams, with IT staff on hand to manage HIPAA configuration and audit logging. If those conditions describe your situation, the upgrade is a reasonable path.
Who Should Look Elsewhere
Small practices with 3 to 25 staff end up paying enterprise rates for a tool with fewer features in HIPAA mode than outside it. PHIGuard starts at $20/month flat for up to 10 staff, includes a BAA at every tier, and does not scale in price as you hire. Dock Health at $15/user/month was built specifically for clinical teams. Neither requires a sales conversation to get started.
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- Business Associate Agreement (BAA)
- A contract required by HIPAA between your practice and any vendor handling protected health information. Without one, using a tool with PHI is a HIPAA violation.
DEFINITION
- Enterprise Tier
- Monday.com's highest plan tier, sold through a sales team at custom pricing. It is the only Monday.com tier that includes a BAA and HIPAA compliance controls.
DEFINITION
Q&A
Is Monday.com HIPAA compliant?
Monday.com is HIPAA compliant only on its Enterprise tier, which requires custom pricing and a sales call. Free, Basic, Standard, and Pro plans do not offer a BAA.
Q&A
Can a small medical practice use Monday.com without paying enterprise prices?
No. There is no self-serve HIPAA compliance path on Monday.com. Any practice using Free, Basic, Standard, or Pro plans for PHI-related tasks would be in violation of HIPAA.
Q&A
What features does Monday.com restrict for HIPAA?
Monday.com disables in-browser document previews in HIPAA mode — files must be downloaded to view. Additional integration and automation restrictions may apply depending on your configuration.
Want to learn more?
Is Monday.com HIPAA compliant?
What plan do I need for HIPAA on Monday.com?
What is a BAA?
What features are restricted in Monday.com's HIPAA mode?
What's the cheapest HIPAA-compliant alternative?
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